FAQ's
What is your return policy?
- Our personal protective face shields are not eligible for returns, exchanges or account credit due to the nature of the product and continued efforts to protect our staff from COVID19.
- Anti-viral disposable surgical masks and KN95 Respirators are only eligible for return if original packaging is unopened. If original packaging is intact, please contact sales@bournesigns.com to begin your return process.
- IMO safety and COVID-19 preventative signage is eligible for return. Contact sales@bournesigns.com to begin your return process.
Do you offer different sizes or materials other than what is listed on your site?
Yes. We are happy to produce custom signage as requested. Contact sales@bournesigns.com with your inquiry and one of our client liaisons will guide you through the process of our bespoke signage options.
Are your Protective Face Shields Washable?
The lenses of our Protective Face Shields can be cleaned by hand with a mild soapy mix or diluted glass cleaner. We offer replaceable lenses should yours become cloudy or damaged over time. If you would like to purchase replaceable lenses, contact sales@bournesigns.com.
Do you offer pick-up?
Yes. Due to the current global health crisis, we are pleased to offer local pick-up to our clients. Place your order direct with our client liaison team to avoid shipping charges - email us at sales@bournesigns.com.
What are your business hours?
Monday-Friday 9:00 am - 5:00 pm (EST)